I Need More Control

Integration points are always painful. I am relying on a 3rd party SMS gateway and SMTP server to deliver my notifications. I need them to do their job properly so I can deliver a high quality service.

During my early testing I have found that some SMS messages are not being delivered to mobiles. My provider clickatell shows the message has been delivered to the mobile carrier but the message has not been received by the handset.

If I could I would take control of this myself. In this case its just not practical. When something goes wrong I much prefer to be able to fix the issue myself and not rely on others to solve my problems.

I hope the provider is able to help me rectify my issues so I can move on. Otherwise I will have to spend time searching for another.

I have logged a support ticket with clickatell. Now I wait…

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